Liferay Enterprise Service Levels

Gold and Limited


The Liferay Portal Enterprise Edition license entitles you to an extensively tested and finely tuned portal product, including a service level agreement at Gold or Limited level.
Additionally, you will receive regular service packs and discounts on Liferay training courses, while enterprise clustering is included in the Gold package. Pricing is based on the number of servers the Liferay Portal Enterprise Edition license applies to.

Interested in Liferay Portal?


Please contact us at or call +91(0)9413 77 66 55 for detailed information about pricing, trial licenses and volume discounts.


Service Levels


  Limited Gold
Liferay Portal Enterprise Edition Yes Yes
Patch Updates Yes Yes
Consolidated Service Packs Yes Yes
Emergency Hot Fixes Yes Yes
Customer Portal Yes Yes
Web-based Update Repository Yes Yes
Updates Alerts Yes Yes
Web-based Incident Tracker - Yes
Incident Resolution Support - Yes
Number of Incidents   Unlimited
Number of Customer Contacts   2
Web-based Support - Yes
Max Web Response Time   1 Business Day
Phone Support   8 x 5 (Mon - Fri)
Max Phone Response Time   4 Hours
Emergency Response Time    
End of Service Life Policy - Yes
End of Version Support   Extended
Software Indemnification - Yes
Injunctive Relief - Yes