Berendsen Concurrenten Platform

Berendsen is a dynamic and creative facilities service provider, offering a wide range of products and services which contribute to a clean and safe work environment. The organisation strives for excellent service, maximum efficiency, and optimal cost control and their leading product and service innovations have proven to yield a very high customer satisfaction rate in the public and industrial sector as well as the services industry.

Berendsen

Berendsen is a dynamic and creative facilities service provider. It offers a wide range of products and services which contribute to a clean and safe work environment. The organization strives for excellent service, maximum efficiency, and optimal cost control. Their leading product and service innovations have proven to yield a very high customer satisfaction rate in the public and industrial sector as well as the services industry.

Berendsen aims to contribute actively towards greater sustainability of resources. It is a reliable and skilled partner that thrives on quality, innovation and entrepreneurial thinking and always focused on the customer. They give higher priorities to Protecting the environment.

  • Challenge

  • Research

  • Solution

Challenge

The Berendsen sales teams was using shared excel spreadsheets to save competitor's data in, which was a very complex and laborious set up, often leading to incomplete and outdated details.

They were needed a transparent intranet system with intuitive user interface enabling the sales force to share, access, and analyze the information effectively and providing an up to date summary of competition per industry sector.

This new fully customized solution needed to be low-cost, easily implementable, and should be based on standard data sharing functionalities. The project would require a pilot before being rolled out.

Solution

Berendsen selected Liferay Portal as their standard portal platform based on its scalability and the broad range of uniform standard functionalities, as well as custom made portlets which could be used again, contributing to better cost control. The experienced Liferay team of Componence implemented a short term pilot scheme which was closely monitored, allowing for quick responses to change and continuous development. This agile development process was run according to the standard methodology of Liferay Portal, alleviating unexpected risks and uncertainties for the customer. The competitor's data system was built on the existing Liferay Portal database model. Its front end was extremely user friendly, and the availability of standard intranet applications, such as Forum and Document Library, secure communication and documentation underlying the actual data. This intuitive intranet application developed by Componence gives the Berendsen sales professionals quick and easy access to a vast database of competitor's information. A simple role based authorization procedure turns new entrances into actual values, ensuring the available information is constantly up to date.